A dedicated team for your business
grows up fast
AT BUSINESS.GOVERNANCE SOFTWARE, WE OFFER OUR SOLUTIONS WITH A DEEP AND WIDE RANGE OF SERVICES DESIGNED TO HELP YOU SUCCEED AND TAKE THE MOST OUT OF OUR PRODUCTS.
Our people include an experienced team of consultants, with more than 10 years’ experience in delivering governance solutions around the world. Together, they offer a personalized consultative approach during every engagement — from implementation and production through ongoing support and upgrades.
A specialized team just for you
Our expert consultants can assist you with a range of upfront consulting services such as analysis, implementation, deployment, training, reporting, customization, and project management. No matter what level of in-house resources or expertise you have, we design our services to fit your needs.Our Professional Services are designed to deliver results and ensure rapid deployment. Our consultants will collaborate with you throughout the implementation process and beyond, to make sure you are completely satisfied with our solution.
Providing the Best Practices
Our team does more than just get you up and running. We focus on improving your business and technical performance. Our consultants spend time understanding your business requirements, goals, and strategy. Then will use real-world best practices and industry knowledge to tailor processes or solutions to meet your needs and maturity roadmap.
In addition to the expert consultants that will work with you during the deployment phase, you will be assigned a Customer Relationship Manager that will be your one point of contact to answer questions or guide you to the information you need for continued success. CRMs are available to give advice and transfer knowledge to your staff, work with partners, as well as with Governance.Business. Support, professional services, and enterprise solutions team on your behalf.
A readiness and benchmarking exercise that evaluates an organization’s structure, processes and results relative to best practices, and delivers a set of recommendations for improving the value and ROI from its use of Governance.Business.
Improve your team knowledge
A comprehensive range of education offerings, tailored to each customer's needs, ensures successful Governance.Business rollouts. Choose from instructor-led classes, simulations, and train-the-trainer programs — delivered in-person, remotely, or via computer-based training.With Governance.Business, you can take advantage of our education services whenever the need arises. Adding staff? Creating a new project management office? Expanding one of Governance.Business Software’s solutions to a new business area? Whatever the situation, we're here to ensure you succeed. These services are available for a full range of functionality in the solution, including:
Role-Based User Training
Our education specialists can train users on Governance.Business, covering all integral roles. We work with you before training begins to determine your audience, internal capacities, and existing training approaches. During training, we focus on the specific functions of each role and how the individual interacts with the system.
Administrative / Configuration Training
Ideal for new system administrators responsible for Governance.Business, this training enables customers to take full advantage of Governance.Business high level of configurability so they can tailor the system as business needs evolve without requiring custom code, IT resources or outside consulting services.
We can also develop a complete custom training for your organization, based in your maturity and needs and deliver it remotely or onsite.
24 hours a day.
7 days for week .
365 days for year
The experience and commitment of our consultants are backed by a rock-solid support infrastructure. The result? Guaranteed customer success.And no matter where your organization's offices are located, we're here to support you. We currently support several organizations globally and in different time zones, with great results that can be shared from our customers.
Flexible Support Options
Governance.Business is designed for outstanding ease of use. But if you do happen to run into trouble, you can count on our responsive and knowledgeable support team to quickly resolve any problem.
Your support team is composed of an account manager, this individual is personally responsible for your success, and a help desk support.
Self-service help desk portal: Provides 24/7/365 Web-based customer support.
Access support documentation.
Submit issues and get their real-time status anytime.
An automatic escalation protocol ensures your issue gets the required attention.
This online documentation allows you to access all information of Governance.Business, including training materials, custom reports, and anything else related to Governance.Business.