FLX Solutions is a fast-growing consultancy and implementations organization with a strong focus on Digital Transformation, Robotic Process Automation & Artificial Intelligence. FLX Solutions chose Governance.Business Professional Services Automation Solution, an InovaPrime solution, to manage its complete organization. FLX Solutions was determined to improve its processes in order to offer the best services possible whilst eliminating unnecessary rework, administrative processes, repetitive tasks, costs, and delays. They looked to replace all these tools with new, out-of-the-box, technology giving control and visibility of the entire claims lifecycle. In just a few days, FLX Solutions got one single tool with real-time aggregated information that saves times and allows teams to be more effective.
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“As a small company, most employees have multiple, sometimes shared responsibilities. Therefore, it’s important that all information is easy, complete and ready to use available for all management.” Jochem Wielders, Chief Technical Officer at FLX Solutions. FlX Solutions needed to have the visibility and control across operations and management, including simple tasks like tracking of hours, tracking of vacations, expenses management, invoicing, controlling the sales pipeline, maintaining insights into the company’s finances, etc. Also, the company had to focus on delivering projects and services to its customers, so day to day activities include resource management, project planning, tracking forecast and actuals of financials and resources, tracking and following up of tickets, and controlling SLA’s. All activities are crucial for a healthy company.
