Service Management

Cost and time savings.
Improved productivity and efficiency


Service Management solution provides the organization with visibility and control of all operational services like service desk, incident management and change management.

Combined with the base resource management, and service catalog capabilities, it provides real‑time visibility into the service execution and resource usage.

Key Capabilities

Service Management module provides you the right toolset to enhance your overall Customer Experience.

Real-time analysis & reports

Track your client satisfaction, get a complete overview through automated reports and real-time dashboards.
Enterprise collaboration – Enhance collaboration through knowledge sharing and solve incidents faster.
Change management - Manage changes across your service landscape and provide visibility and control.

Reduce costs

Service request management, asset management, and support self-service capabilities to save cost and meet business and user expectations.
ITSM KPI’s - More than 30 ITSM KPIs help your IT to perform better and provide transparency to your business.
Asset management - provides the foundation of asset tracking to governance and financial management from procurement to retirement.

Enhanced services and customer experience

Establish a single point of contact between service support and your customers. Through standardization and automation, you will be able to deliver high-quality services improving the overall business performance.


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