BENEFITS
Deliver the best service experience with a productive team that aligns with business goals. Track your client satisfaction, get a complete overview through automated reports and real-time dashboards.
Control contracts and results rentability
Reduce IT costs with integrated enterprise configuration and asset management. Monitor the costs and margins according to contract status and SLAs, identifying which assets or services are covering as part of the contract.
Enhanced services and customer experience
Establish a single point of contact between service support and your customers. Through standardization and automation, you will be able to deliver high-quality services improving the overall business performance.
Monitor resources allocation and capability
Manage work requests in one place and evaluate and make trade-off decisions based on available resources. Ensure teams are working on the most critical tickets and understand resource capacity to appropriately staff those tickets.
FUNCTIONS & FEATURES
Maximize service quality with an integrated view of the full lifecycle.
Service & Asset Management provides the organization visibility and control of all services to manage costs, time, and resources to improve transparency and efficiency. Manage all operational services like service desk, incident management, and change management. Combined with the base resource management and service catalog capabilities, it provides real time visibility into the service execution and resource usage.
